Please see below for the standard Payment and Refund policy. To remove any confusion, if you cancel any lessons or activities with us in the allowed cancellation period, your account on the system will be refunded in tokens, allowing you to use this to rebook in the future, you will have 12 months to use the token before it it lost. Should you wish to have a refund to the debit or credit card you paid with, then you will need to call us or email us directly to request this. This will be decided at our discretion, and we will also not be able to refund any cancellations after 30 days. If we do approve the refund then there will be a percentage deduction fee come of the total refund amount (The percentage fee could fluxerate as this is depending on our booking system). We respectfully ask that you do not book too far ahead in the future, if there is a chance you may not be able to attend.
All bookings must be made in advance and paid for in full at the time of booking to secure the session. Payment may be made by credit or debit card. There is no charge for paying by credit or debit card.
Wow Design Solutions Limited trading as EC Pro is unable to issue refunds and will only issue customer account credit in accordance with the refund and cancellation policy of the yard, school or Livery using the EC Pro system.
Customers may be able to access a refund by contacting the yard, school or Livery directly and the Merchant of record for all transactions is Fenland, and they shall be liable for all refunds and chargebacks. If you are not happy with the complaints procedure of your riding school/livery yard you can contact firstname.lastname@example.org to take further action.